About Krakow

Introduction

Please take the time to read the terms and conditions of Mama's Hostels carefully. Engaging our services involves agreeing and subjecting yourself to these conditions. If you disagree with any of the terms and conditions set out in this section, please refrain from engaging our services.

Types of bookings:

1. Standard bookings made through any booking agent with the use of credit card

2. Standard bookings made by email or by phone confirmed by booking deposit paid to the bank transfer or online secure payment link

3. Group bookings i.e. 12 or more people

Booking deposit

Standard bookings made by email or by phone are confirmed by booking deposit paid by the bank transfer or online secure payment link for 30% of full booking price but this deposit can't be lower than price of the first night of staying.

Group bookings are confirmed by booking deposit paid by the bank transfer or online secure payment link for 50% of full booking price but this deposit can't be lower than price of the first night of staying. Booking deposit should be paid no later than one month before arrival.

Cancellation Policy

Mama's Hostel cancellation policy is set out to be fair to the client whilst compensating us for lost booking opportunities brought about by the cancellation. Hostel cannot take responsibility for the change of your travel arrangements.

Cancellation of Standard bookings made through any booking agent with the use of credit card

1. Booking can be cancelled with no extra charges no later than 24 hours before 12 o'clock of the day of guest's arrival.

2. Cancellation made later than 24 hours before 12 o'clock of the day of guest's arrival is treated as no show.

3. In case of no show without cancellation Mama's Hostel's have the right to charge your credit card for the full price of your stay.

Cancellation of Standard bookings made by email or by phone confirmed by booking deposit paid to the bank transfer or online secure payment link

1. In case of cancellation made no later than 7 days before 12 o'clock of the day of guest's arrival, booking deposit minus 30 PLN administration fee will be returned.

2. In case of cancellation made later than 7 days before 12 o'clock of the day of guest's arrival, booking deposit will be retained.

Cancellation of group bookings and group reduction in numbers

Cancellation of group bookings

1. In case of cancellation made no later than 30 days before 12 o'clock of the day of group's arrival, booking deposit minus 30 PLN administration fee will be returned.

2. In case of cancellation later than 30 days before 12 o'clock of the day of group's arrival or group no show booking deposit will be retained.

Group reduction in number

Mama's Hostels can accept with no extra charge, reduction in numbers no greater than 20% of the group and notified no later than 7 days before 12 o'clock of the day of group's arrival.

Alternative Accommodation in Krakow

Mama's Hostels reserves the right to change the room booked for another room of equal or higher standard, should the original property not be available for any reason. If the room is replaced for an room of lower standard, then the difference in cost of renting the original and substitute room will be refunded.

Mama's Hostels reserves the right to cancel unconfirmed (deposit unpaid) reservation. Hostel will not be obligated to organize alternative accommodation for that kind of booking cancellation.

Damage to the hostel accommodation

We will charge for any major damage to our properties or the breakage of any significant items during the visit. Charges will be made in a fair manner to put right the damage, or to replace the broken objects. A spring cleaning charge - 50PLN - will also be made to any guests who are found to have been smoking in nonsmoking areas in our hostels.

Charges will be automatically deducted from your credit/debit card in the case of credit/debit card bookings and will be deducted from the damage deposit in the case of other payment methods.

Check In/Out

Mama's Hostel Main Market Square - check in time is 12 am; check out time is before 12.00 am.

Mama's Doubles - check in time is 2 pm; check out time is before 10.00 am.

Payment

Payments can be made using most major credit cards, bank transfer or cash. Payments must be made in PLN. For bank transfers the sender is responsible for any charges.

Personal Liability

Mama's Hostels under no circumstances takes any liability to personal injuries or damages sustained by guests staying in its apartments. Guests confirm that they have personal insurance that will protect them against any injuries sustained while residing in any room. The liability of Mama's Hostel shall be limited to the total cost of any amount paid for the booking in question and no more.

Personal property Liability

Mama's Hostels under no circumstances takes any liability for movables which weren't been left in a safe deposit box at the reception.

Problems and complaints

Any problems or complaints must be made to Mama's Hostel directly who will respond in a timely manner to rectify the problem as soon as possible.

Should Mama's Hostel representative not respond appropriately or not act reasonably in the rectification of any problems, resulting in a significant disruption to the guest's stay in the room a negotiated discount or refund will be given. The liability of shall be limited to the total cost of any amount paid for the booking in question and no more.